Privacy Policy

Last updated: July 08, 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Application refers to Carbon Track, the software program provided by the Company.

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Enenvaro, 58 Burwood Rd, Hawthorn, VIC, 3122, Australia.

  • Country refers to: Victoria, Australia

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Application.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By email: info@enevaro.com.au

Enevaro Pty. Ltd.
58 Burwood Rd, Hawthorn, VIC, 3122, Australia


Enevaro is committed to protecting your privacy and managing any personal and credit information that we hold about you.

About this policy

This Privacy Policy explains how we manage your personal information. It relates to the collection, use and disclosure of personal information you provide when requested to do so in this website and generally in connection with a product or service you have asked to receive.

This Privacy Policy also relates to how we manage your credit related information, where this is relevant to you. Any credit related information that we hold about you is handled in accordance with our Credit Reporting Policy, which forms part of our Privacy Policy.

What is personal information?

Personal information includes any information or an opinion that identifies or could reasonably identify an individual. Some examples are name, postal address, email address, mobile number, telephone number, date of birth, and billing and account details.

How do we collect personal information?

We collect most personal information directly from you. For example, we will collect your personal information when you apply or place an order for a product or service or talk to us in person or on the phone.

We also collect information from you electronically. For instance, when you visit our website or whenever you apply for or access Enevaro products and services electronically. We may also collect personal information about you from other people or organisations such as the authorized reseller who sold you the product and credit reporting bodies (for more details see our Credit Reporting Policy). We also collect website usage information using cookies.


We use technology called cookies when you visit our site. Cookies are small pieces of information stored on your computer, mobile or handheld device such as a tablet when you visit certain web pages. Cookies are also used to tailor products and services offered and advertised to our customers, both on this website and elsewhere. The information collected by cookies themselves cannot be used to identify you personally. Therefore, unless you identify yourself (such as by requesting a product or service or entering your details as part of a registration or login process), we will not link any record of your usage of the website to you personally.

We use cookies to make our website easier to use and so that we can provide the best possible service. Cookies are an essential part of how our website works, and to ensure it works properly for you, we recommend that they are enabled. You can disable cookies, but you may not be able to take full advantage of certain parts of our website or other websites, whether or not linked to our website.

What kinds of personal information do we collect and hold?

Our Organisation collects a broad range of information from and about people who access or use this website or its products and services. When you apply for our products or services we may ask you for personal information, such as your name, contact details, email address and banking and credit card details. This is not an exhaustive list.

For what purposes do we collect, hold, use and disclose personal information?

The main reason we collect, hold, use and disclose your personal information is to provide you with products and services.

This includes:

  • assisting you with online applications
  • processing your payments for products or services
  • helping manage a product or service including updating of software
  • responding to inquiries and/or requests for information
  • authenticating your identity when you log on to our website
  • conducting appropriate checks for credit-worthiness and for fraud
  • collecting any amounts you may owe us
  • use your information collected from your visit to our website by using cookies. Each time you use the site we’ll also collect information including domain name/IP address, referring URL, browser and platform, time of visit, pages visited and any searches performed. This information may be used to help us improve our performance of our website and for assessing the suitability of or requirements for certain products and services.
  • collect, use, hold and disclose additional information such as energy usage data.
  • monitor energy system use, quality, and performance, to operate, maintain, test and upgrade systems.
  • Direct marketing

We may also:

If you do not allow us to collect all of the information we request, we may not be able to answer your query or provide all products and services effectively to you.

Direct marketing is when we advertise or make an offer to you, not on television or radio, but to you personally.

We will only direct market to those who reasonably expect it. If you tell us you don’t want to receive direct marketing we’ll respect your wishes.

You can opt-out of direct marketing or update your preferences so we only contact you in your preferred channels by writing to us at:

Enevaro Pty. Ltd.
58 Burwood Rd, Hawthorn, VIC, 3122, Australia
Or email to: info@enevaro.com.au

Will we disclose your information to anyone else?

We may share your personal information with the following:

  • certain third parties including related parties, contractors, authorised resellers, agents and service providers
  • other organisations, who jointly with us provide products or services to you
  • to credit reporting agencies and other similar companies, fraud-checking agencies and to credit providers for credit related purposes such as credit-worthiness, credit rating, credit provision and financing (Please see our specific Credit Privacy Policy contained in this Privacy Policy for further information)
  • third parties who undertake marketing activities on our behalf, and may present you with other services in the future
  • law enforcement agencies in any jurisdiction that is investigating any unlawful or prohibited activity involving, the access or use of this website, any of our products or services or otherwise as required or authorized by law
  • to third parties who assist us to manage or develop our business and corporate strategies and functions, including our corporate risk or funding functions
  • any companies or people that we might in the future sell our business or part of our business to.

Do we disclose personal information overseas?

We do not disclose your personal information to a recipient which is located outside of the United Kingdom.

How do we hold personal information?

Much of the information that we hold about you will be stored electronically by us on a secure network. Some information we hold about you will be stored in paper files or hard copy for example, in purchase orders, sales confirmations and customer account creation forms. We use a range of physical and electronic security measures to protect the security of the personal information we hold.

We take reasonable steps to maintain the security of your personal information and to protect it from misuse and loss and from unauthorised access, modification or disclosure.

Whilst we take these steps to maintain security of your personal information, you should be aware of the many information security risks that exist today and take appropriate steps to help safeguard your information including keeping passwords confidential and maintaining up to date anti-malware (also known as anti-virus) protection on equipment used during any communication, registration or login process.

Other websites

This website may contain links to other websites. Those websites are not under the control of this Organisation, nor can this Organisation accept responsibility for the conduct of the operators of them. You are responsible for information that you provide through any other website. This policy does not cover the privacy practices of any other website. This Organisation suggests you read the terms and conditions, privacy policies, credit reporting policies and other relevant information from these other websites if you decide to click on any links to those websites and/or use them.

Credit Reporting Collection Statement

We may collect, use, hold and disclose certain credit information about you for the purposes of providing you with products and services and to process your payments for these products and services. Credit related information includes information such as your name and contact details, your credit history, details of any credit you have sought or obtained from other credit providers, any credit rating or assessment score that we may calculate or obtain from a credit reporting body including details of any insolvency applications or credit-related court proceedings that relate to you.

We may collect credit related information about you and hold this credit related information in order to conduct a credit assessment on you, to evaluate your credit-worthiness and to decide whether to provide you with our products and services on credit. We may disclose your credit related information and your personal information to third parties, including debt collectors, credit management agencies, other credit providers, credit reporting bodies and government bodies and regulatory authorities (where authorised by law).

The credit reporting bodies may include your information in reports provided to other credit providers to assist them to assess your credit worthiness. If you do not pay for our products and services that we provide to you, if you commit fraud, or try to do so, or if you otherwise commit a serious credit infringement, we may disclose this information to these credit reporting bodies. This may affect your ability to obtain credit in the future.

You have a right to access the credit related information that we hold about you, to correct that credit related information and to make a complaint about our handling of your credit related information. More information about how to access and correct the credit information that we hold about you and how to lodge a complaint relating to our treatment of your credit related information (and how we will deal with it) can be found in our Credit.

Reporting Policy

We take all reasonable steps to ensure that the personal information we collect is accurate and up to date.

You can request access to the personal information we hold about you. You can also ask for corrections to be made. For example, if any of the information that you have provided to us has changed such as your contact details you may contact us to correct the information.

Please provide to us any changes by writing to us at the address set out in How to contact us section of this policy below.

How to contact us

You can contact us by writing to us:

Enevaro Pty. Ltd.
58 Burwood Rd, Hawthorn, VIC, 3122, Australia
Or email to: info@enevaro.com.au

Changes to the Privacy Policy

From time to time we may need to update this Privacy Policy. If we do so, we will post the updated version on our website https://enevaro.com.au/privacy-policy. Any updates to the Privacy Policy will be effective from the date on which they appear on this website. The Privacy Policy should be read regularly to understand and obtain the most up to date version

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